Safe Play Programme

Play Smart, Stay in Control with gbajo

gbajo's Responsible Gaming programme is built around one simple principle: gambling should be entertainment, not a source of stress, debt, or harm. We provide every player in Bangladesh with the tools, information, and support needed to keep their experience safe, healthy, and enjoyable — always on their own terms.

21+ Only SSL Secured Platform Self-Exclusion Tools Deposit & Time Limits 24/7 Support Available

21+

The gbajo platform is open exclusively to players who are 21 years of age or older. We enforce this requirement through mandatory identity verification and document-based KYC checks at the time of registration. Any account found to belong to a person under 21 will be immediately closed, all associated bets voided, and any deposits returned. If you believe a person under your care has accessed gbajo, contact [email protected] immediately.

Our Commitment

Gambling as Entertainment,
Not an Obligation

At gbajo, we believe that responsible gaming is not just a regulatory checkbox — it is a fundamental part of what it means to operate a fair, trustworthy platform for players across Bangladesh. Whether you are betting on a BPL match in Dhaka, spinning slots from Chittagong, or joining a live dealer table from Sylhet, your wellbeing comes first.

Gambling, when approached sensibly, is a form of entertainment enjoyed by millions of adults. The problem arises when it stops being a leisure activity and begins to feel like a necessity. gbajo is committed to making sure that never happens to our players. We invest in detection systems that identify patterns of risky behaviour and intervene early — before a problem escalates.

Every tool on this page is available free of charge to all registered gbajo players. You do not need to explain yourself or justify your request. If you want to set a limit, take a break, or close your account permanently, our team will action it promptly and without question. That is the gbajo promise.

Gambling Is Not a Way to Make Money

The house always has a mathematical edge. No betting system, pattern, or strategy can guarantee consistent profit over time. If you are playing gbajo to generate income, to cover debts, or because you feel you need to win, please reach out to our support team. Gambling must be funded only from disposable income — money you can genuinely afford to lose.

Our responsible gaming approach aligns with internationally recognised frameworks from GamCare and Gambling Therapy, adapted for the Bangladesh market context. We provide guidance in English and offer live chat support in Bengali to ensure every player across Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar can access help in the language they are most comfortable with.

Know the Risks

Recognising the Warning Signs

Problem gambling can develop gradually. Many players do not realise their habits have shifted until the impact on their finances, relationships, or mental health becomes severe. The following warning signs may indicate that gambling is becoming a problem:

You are spending more money on gambling than you originally intended or can afford.
You find yourself chasing losses — betting more to try to win back money you have already lost.
Gambling is taking time away from work, family, studies, or other important responsibilities.
You feel anxious, irritable, or restless when you are not gambling or when you try to stop.
You have borrowed money, sold possessions, or withheld household funds in order to gamble.
You are concealing your gambling activity from family members or friends.
You have tried to stop or cut back multiple times without success.
Gambling feels like an escape from stress, depression, loneliness, or other emotional difficulties.

If Any of These Apply to You

Recognising the signs is the first and most important step. You are not alone, and help is available. Contact our support team at [email protected] or via Live Chat in your account. We can immediately apply account restrictions, cooling-off periods, or full self-exclusion — whichever level of protection you need.

Player Protection Tools

Six Tools to Keep You in Control

Every one of these tools is built into your gbajo account and available at no cost. You can activate or adjust any of them at any time from your account settings, or by contacting our 24/7 support team.

Deposit Limits

Set a daily, weekly, or monthly cap on how much money you can deposit into your gbajo account. Once a limit is active, it cannot be increased for 24 hours — a built-in cooling period that prevents impulsive decisions. Limits can be lowered at any time with immediate effect.

Immediately Active

Loss Limits

Define the maximum amount you are willing to lose in a given time period — daily, weekly, or monthly. When your net losses reach the threshold you set, your account will automatically be locked from further wagering for the remainder of that period, regardless of your account balance.

Immediately Active

Session Time Limits

Set a maximum session duration — from 30 minutes up to 8 hours per day. When your session time expires, you will receive a clear notification and be logged out automatically. This tool is particularly effective at preventing marathon gambling sessions that can blur the line between entertainment and compulsion.

Highly Recommended

Wagering Limits

Place a ceiling on the total amount wagered (staked) per session, day, week, or month — independent of wins and losses. This helps players who prefer to measure their gambling activity by total stake rather than net outcome. Works alongside deposit limits for a comprehensive spending framework.

Pairs Well with Deposit Limits

Time-Out (Cooling-Off)

Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account is locked for all gambling activity. You can still log in to request a withdrawal of your balance. Time-outs cannot be reversed early once activated.

Cannot Be Reversed Early

Self-Exclusion

For players who need a longer or permanent break, self-exclusion closes your account for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, you cannot create a new account using the same identity details. All pending bonuses are forfeited. Account balance is returned via your registered payment method within 5 business days.

Minimum 6 Months

How Limits Work

Setting and Adjusting Your Account Limits

gbajo's limit system is designed with a deliberate asymmetry: making limits stricter is always instant, while making them more permissive always requires a mandatory waiting period. This one-way valve prevents players from overriding protective decisions made in a calmer moment.

You can access all limit controls through the Responsible Gaming section of your gbajo account settings. Changes take effect according to the rules outlined in each limit row. If you need help configuring your limits, our 24/7 support team is available via Live Chat or email at [email protected].

Stricter Always Wins

If a limit change conflicts with an existing restriction — for example, you request a daily deposit limit of ৳2,000 while a ৳5,000 limit is already active — the more restrictive limit always takes precedence immediately. gbajo's systems will never allow a loophole that undermines your intended level of protection.

Lowering a Limit

Reducing any limit (deposit, loss, wagering, session) takes effect immediately, without any waiting period. This change is permanent for the duration of the limit cycle.

Raising a Limit

Increasing any limit requires a mandatory 24-hour cooling-off period before the higher limit activates. You will receive a confirmation email when the change is requested and again when it takes effect.

Removing a Limit

Removing a limit entirely is treated the same as raising it — a 24-hour waiting period applies. Requests to remove limits are logged and can be reviewed by our responsible gaming team if a pattern of limit removal is detected.

Activating a Time-Out

Time-outs activate immediately and cannot be reversed before the selected period expires — not by the player and not by customer support. This is by design, to ensure the cooling-off period is genuinely protective.

Self-Exclusion

Self-exclusion is permanent for its chosen duration (minimum 6 months). Reinstatement requests submitted before the exclusion period expires will not be processed. After the period ends, a 7-day reflection period is applied before the account can be reactivated.

Reality Checks

Enable periodic on-screen notifications (every 30, 60, or 90 minutes) that display how long you have been playing and your net win/loss for the session. Reality checks are a low-friction tool to maintain awareness without interrupting play.

Self-Assessment

Ask Yourself These Questions Honestly

The questions on the right are adapted from the Problem Gambling Severity Index (PGSI), a widely used clinical screening tool. They are not a diagnosis, but they are a reliable early indicator of whether your gambling habits warrant closer attention.

If you answer "Sometimes", "Most of the time", or "Almost always" to three or more of these questions, we strongly encourage you to activate a time-out or contact our support team to discuss the protective tools available to you on your gbajo account.

These questions refer to your gambling activity over the past 12 months. Be as honest with yourself as you can — the only person this assessment is for is you.

Seeking External Help

If you feel that your gambling has gone beyond what gbajo's in-platform tools can address, organisations like GamCare and Gambling Therapy offer free, confidential counselling and support in English, available globally including Bangladesh. You do not need to be in crisis to reach out — early intervention is the most effective form of help.

Have you bet more than you could really afford to lose in the past 12 months?

Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

When you gambled, did you go back another day to try to win back money you lost?

Have you borrowed money or sold anything to get money to gamble?

Have you felt that you might have a problem with gambling in the past 12 months?

Has gambling caused you any health problems, including stress or anxiety?

Have people criticised your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?

Has your gambling caused any financial problems for you or your household?

Have you ever felt guilty about the way you gamble or what happens when you gamble?

Get Support

You Are Never Alone — Help Is Always Available

If you are concerned about your gambling habits, or those of someone you care about, multiple support channels are available to you at gbajo and through trusted external organisations.

gbajo Live Chat Support

Our dedicated support team is available 24 hours a day, 7 days a week via the Help section in your gbajo account. Support is available in English and Bengali. Average response time: 2–5 minutes. For responsible gaming matters, our agents are trained to apply account restrictions without question or judgment.

Email Support

For non-urgent responsible gaming requests — including self-exclusion applications, limit increases during a cooling-off review, or account closure — send an email to [email protected] with the subject line "Responsible Gaming Request". We respond within 12 hours.

GamCare (International)

GamCare offers free, confidential information, advice, and support for anyone affected by problem gambling. Their NetLine provides one-to-one counselling sessions available online globally, including players in Bangladesh. Resources are available in English at gamcare.org.uk.

Gambling Therapy (Online)

Gambling Therapy is a global service offering free practical advice and emotional support to those affected by problem gambling. It provides online chat support, forum communities, and self-help resources. Available in English and accessible from Bangladesh via gamblingtherapy.org.

Gamblers Anonymous (GA)

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover. GA operates a 12-step programme and welcomes members from all countries, with online meetings available in English.

Support for Families

Problem gambling does not only affect the player — it impacts families and loved ones too. GamAnon offers support specifically for friends and family members of people with a gambling problem. If someone close to you has a gambling problem and you need guidance, these networks provide compassionate, practical advice in English.

Continue Exploring gbajo

Ready to Play Responsibly on gbajo?

Now that you are familiar with all the tools and protections gbajo provides, you can enjoy cricket betting, slots, and live casino games with full confidence. Log in to your account to set your limits before you start — it only takes a moment and it makes all the difference.

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